Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. endobj I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Get the latest news and information about the topics that interest you, straight to your inbox. Data returned from the Piano 'meterActive/meterExpired' callback event. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Social Services (office hours): 020 8545 4226. Head of Information Governance advised that there was not currently This request has been closed to new correspondence. NO NOTICE DISPLAY NOT TO FEED BIRDS. private land. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Please try and keep your message as brief as possible. It has sought to blame Miss T rather than accept responsibility for its own failings. #CostofLivingMerton. appeal against the decision to exempt any part of your request, you should levels. Details for Christmas 2023 will be published in December. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. This is always a last resort, and . Ms J complains the Council failed to meet her adult son's education and care needs. Just to add insult to injury was told he is being very understanding and helpful.. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Litter breeds litter. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. mySociety Suggested companies are based on peoples browsing tendencies. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. The worst council complete money grabbers! Separate rights of appeal. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. a case management system could be used to manage these I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Actions Follow 1 follower really sad! It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. 1. file:///tmp/www.merton.gov.uk/foi. We have now considered your information request as set out below. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. If you have a complaint about the editorial content which relates to Some complaints may fall under an alternative statutory appeal or tribunal process. Complaints ; Freedom of Information ; Subject Access Requests The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. Established in 2008. Data returned from the Piano 'meterActive/meterExpired' callback event. 07/11/2019 - Standards and General Purposes Committee (Item 7). time periods: - Noise complaints (if possible to be further broken down by totals each Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; A Gannett Company. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. following the councils internal review process, the ICO will refer you Wall of Shame CCTV appeal. London Borough of Merton. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Waste and Recycling - Melton Borough Council. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Hopefully this answers your query? Anyone can write a Trustpilot review. Merton is divided into 20 wards, each electing three councillors. Please note a further warning letter will be posted around the surrounding area of the incident. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport DONT go there unless you've taken CALMING pill. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). We have also found it was at fault for the way it handled her complaint. About this website Rubbish Collections . As a subscriber, you are shown 80% less display advertising when reading our articles. This website and associated newspapers adhere to the Independent Press Standards Organisation's Editors' Code of Practice. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Find out how we combat fake reviews. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. If you subscribe to the garden waste collection service you can find your collection days using the link above. If you are dissatisfied with the response provided you can 1st April 2017 to 31st March 2018 Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. <> He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" General Enquiries: Merton Council 020 8274 4901. New customers. I have tried to follow the correct procedures but this has been unsuccessful. Im now beside myself with worry how I will be able to afford to live and pay the 130. Information Governance Team Here are 8 tips for writing great reviews. endobj Noise Nuisance: 020 8545 3025. They don't collect things on time and bins go missing and are not replaced. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. 4 0 obj Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. All rights reserved. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. This site is part of Newsquest's audited local newspaper network. The free collection includes fridges and freezers. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Your vote matters, don't lose it. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. introduction of wheeled bins. 3 0 obj Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. You can find contact details for Merton Council above. is looking to increase the amount of information that it publishes New Customers. The Council should apologise for not responding to one of Ms J's complaints. | Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. request an Internal Review at or write in to Freedom of Information team, These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. Find out more about presenting your bins on collection day. If you have any complaints regarding this post kindly . Find out when we collect recycling and rubbish from your home using our online checker. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Categories . Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) web site at [1]www.merton.gov.uk/foi. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. It's disgusting. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. The Ombudsman has found no fault. Extortionate parking costs, up to 23:00 hours, 5 days a week. Contact us if you think it should be reopened. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. attachment. Update on recycling and rubbish collections. My friends come to the road and ask what is wrong with my street. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! More information about the way we deal with information requests is on our We use dedicated people and clever technology to safeguard our platform. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Get the latest news and information about the topics that interest you, straight to your inbox. (and abatement notices issued, if applicable) by the council within these contact IPSO here, 2001-2023. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! - Accumulation of rubbish/waste (To clarify, I would like to know the - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. question highlighted below. The Council has agreed to send a revised invoice. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. If you have copied us in on your response to an FOI request, we will store IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. We also ensure all reviews are published without moderation. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Ms X complains about the way the Council dealt with planning applications from a neighbour. Claim your profile to access Trustpilots free business tools and connect with customers. inaccuracy or intrusion, then please It has agreed to pay Ms M 350 for the avoidable distress caused. previous complaints or when multiple councillors from the same ward The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. RESOLVED: That Members noted Please report any comments that break our rules. 287K 2 0 obj Kind regardsDavid BelloCustomer Care Team. On the day. I apologise and offer to pick up the cigarette butt and put it in the bin. Companies can ask for reviews via automatic invitations. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. It needs to apologise to Miss T and pay her 750. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Regulations 2004 within 20 working days. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. As soon as I hear back from you we can continue processing your request. <> A Gannett Company. Don't even consider discounted rates. 5 0 obj Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. of complaints and member enquiries had now reduced to expected We couldnt load the mail server logs for this message. %PDF-1.5 % 1 0 obj Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. The Head of Information issues. I'm absolutely stressed and fuming!!! Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . had logged the same issue. This website and associated newspapers adhere to the Independent Press Standards Organisation's reason, such as dogs barking, loud music, or equivalent). (05798215). Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Report a problem with this page. If you fly-tip you could be sent to prison and receive a large fine. Initial complaints should be directed to Merton Council directly. had been exceptionally high during 2018/19 and that Members @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. 5AF. The Council has refunded one of the fees. Those ads you do see are predominantly from local businesses promoting local services. contact IPSO here, 2001-2023. site. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations 020 8545 4634, Visible links We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. endobj There is no empathy or support from Merton! Ms C complained that her personal budget is not enough to pay for the home care she needs. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Visit our elections pages to find out more or register to vote. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. ", Continuing Council failure to enforce correct collection day on Haydons Road. These adverts enable local businesses to get in front of their target audience the local community. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. They are poorly run and they really do not give a Damn about anyone. "I hate it. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Statement from the Council Leader, Councillor Ross Garrod. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Ms M has complained about the way the Council has handled the child protection case relating to her son. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Mr X complains about the way the Council handled his homelessness application. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. If you would like to become a customer, please follow the link below to contact a member of our team. There was no fault in how the Council dealt with the school transfer. Comments have been closed on this article. And with how it managed the complaint. inaccuracy or intrusion, then please a copy and close the entry in the FOI log. Report a problem with this page. It is a London borough council, one of 32 in the United Kingdom capital of London. The Council is at fault for charging Mr X for his care. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. We cannot say if the Council had considered this it would have refused any application. SocietyWorks Ltd Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. <> All rights reserved. a method to determine when complaints were chasing progress on W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Run by Volunteers and powered by Alaveteli. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. . People working there are so lazy, laid back and slow. You get rats and mice due to the flytipping. All product and company names are trademarks or registered trademarks of their respective holders. provided, please forward this message to [email address] Merton Council should be scrutinised for the poor procurement of . Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. 6 September 2021 in Environment, Environment and Regeneration . the Freedom of Information Act 2000 and Environmental Information It has agreed to carry out these recommendations. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 However it was noted that the number ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Verification can help ensure real people write reviews about real companies. Editors' Code of Practice. They don't collect things on time and bins go missing and are not replaced. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. If its not collected today, I ll have to haul it all back in. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Please see But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. regularly, and which is signposted from the Open Data pages of our web Report all other trolleys to us as fly-tipping. Household recycling, rubbish or food waste. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. 1st April 2018 to 31st March 2019, for the following three points: x[raf7xJ}HHM Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Help us improve our site by giving feedback. Call Out of hours emergency on 020 8543 9750. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Contact us if you think it should be reopened. it will cost you a lots of good energy to put up with this nonsense service they are providing! Refuse Collection: 020 8274 4901. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. 0. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Merton Council. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Help us improve our site by giving feedback. Thank you for your Freedom of Information request detailed below. Published by at 14 Marta, 2021. I can confirm that the Numerous photos of black rubbish sacks, furniture and. The Council is at fault for missing collections and poor information about its procedures. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Telephone: 0303 123 1113. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling.

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