We are sorry about the wait. "I'm sorry I'm late, this meeting ran over." ".I'm sorry I'm late, I didn't intend to be late.". TextRanch The best way to perfect your writing. Don't draw attention to the fact that this may be a "repeated request" or use words like "remind," "still," or "again" since that can sound like you're scolding. This time, instead of sorry, apologies is used, which some people believe to be a more formal synonym. keep () waitingI'm sorryI'm sorry to keep you waiting. I know this is different than what the OP was asking, but I prefer to be as polite, sweet, and cordial as possible when asking for help. I hope youll be able to look past this when we continue moving forward with our business. Editors on TextRanch are super helpful! For instance, a receptionist on the phone apologizes that you will have to continue waiting for another 10 minutes. s.src = "https://cdn.iubenda.com/iubenda.js"; I didn't expect that a real editor, not AI, would check my text. Sorry To Keep You Waiting 371,000 results on the web Some examples from the web: Mrs. Welter, sorry to keep you waiting. . It shows that you are sorry for the wait that someone had to go through. I suppose it's simply too many verbs (3) packed together around one object, which doesn't sound natural in this context. This article will look into how to say sorry to keep you waiting professionally and politely. I don't think any of these situations call for an apology, and inserting a "fake apology" (anything fitting the pattern of "I'm sorrybut") serves no purpose and is at best patronizing. Watch the video: Only 1 percent of our visitors get these 3 grammar questions right Sorry this took so long is a great choice in many situations. Get perfection for short pieces of text in just a few minutes. As for "Sorry to have you keep waiting. We could have intended to message them sooner, but something might have prevented us from doing so (or we might not have been ready to reply). I sincerely apologize for the long wait. Your feedback helps us improve our service. I apologize for keeping you waiting so long in the cold. If you were the original sender, you likely know how long the recipient has been waiting. Crafting an apology message to a client means following the format above, structuring a response that acknowledges the issues and provides a positive way forward. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". I was furious! w.onload = loader; Reviews: 90% of readers found this page helpful, Address: Suite 993 99852 Daugherty Causeway, Ritchiehaven, VT 49630, Hobby: Listening to music, Board games, Photography, Ice skating, LARPing, Kite flying, Rugby. You shouldnt use I didnt mean to make you wait in formal contexts, though. It shows that you represent a larger organization rather than offering your own apologies. It feels good to get a review from a direct human not AI generator. Sorry to have kept you waiting. Emphasize that youre willing to communicate further about the issue or request, and if email is your Achilles' heel, suggest a quicker mode of communication to expedite the conversation. into/check/verify". Read on to learn more about the best synonyms and how to use them. In times like this, the common phrase sorry for the late reply helps. Showing that you know you messed up can help you build trust with your connections and reverse any negative feelings that may have come from the late reply. Now, we say thank you to make the message feel more positive from the start, which helps when delivering emails. Dont leave us just yet! Here are some email templates you can use to help you say "sorry" for the late response. Inconvenience caused (), It may not be your fault, but to take personal responsibility for a situation seems much friedler and more personal than if you use 'We'. #2. ", It helps a lot when doing school work better than grammerly", I don't know, how did I live without TextRanch editors' amazing help! Apologies for making you wait. Want to improve your English business writing? to keepto have kept w.attachEvent("onload", loader); It wasnt my intention to make you wait this long for an answer from me. I appreciate your patience with this problem. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! My apologies for keeping you waiting. My mail from [date/time] has additional information." If you're making a reasonable request, there's no need to preface with "sorry" about this or that. You can use this phrase to show that their wait is over or that they might have to wait a little more. "I'm really sorry for the delay madam," No one should have to wait for you, but they have. If you are paying for this service or for support (which you may not be), I wouldn't worry about apologizing for requesting it, especially if your previous request was not attended to. (Phone representative), "I'm so sorry for the wait" You can say "apologies for the delay" in professional settings to be polite. Firstly, of course, I would like to apologize for keeping you waiting so long. But being 5 minutes late to a lunch appointment is not a big mistake, so saying "Sorry to keep you waiting" is a perfect way to apologize. I'm sorry for the long wait. We allows you to show that the business is sorry, but its less personal. sorry to have kept you waiting. Based on the context, I would phrase things completely differently, and use other words to acknowledge the progress that has happened or is needed. "Sorry that you had to wait so long." Of course, this phrase doesnt work if youre emailing somebody who has already written to you to complain about how long your response is taking. Usually, we would explain what happened that stopped us from being able to email someone. In these cases, thank you for your patience sounds sarcastic, so you should probably avoid using it. Make it better. Many times, a question can be used in place of a statement that seems too demanding or schoolmarmish: "I was wondering if you have had a chance to look Continue with Recommended Cookies. We can use so sorry to replace my apologies, while late response replaces delayed response. Both are good choices when we are taking the blame for the time passing. Is there anything I can do to help you? I would not say that I am sorry to "bug them" if they have not resolved the problem yet. I highly recommend it. It shows that you regret leaving them in the dark and would like to apologize before offering a solution. Create a free account to get unlimited access to our articles and to join millions of women growing with the InHerSight community, Looks like you already have an account!Click here to login , If you already have an account, click here to log in. "I can understand why you're feeling this . "keep" and "waiting" are both present tense. Top Customer Service We are here to help. Other ways to say "circle back" are "come back to this," "follow up," and "revisit.". Hope you didnt mind the wait shows that you know that someone had to wait for a response. so sorry for keeping you waiting or so sorry for keep you waiting? patience(). I would like to use examples of the two sentences above in an email directed to an organization, but I would like to avoid using "you" or "bug", if possible. It shows that you did not mean for someone to wait as long as they did before receiving a follow-up email. While there's no need for a detailed play-by-play, your recipient does need some context about what happened. for the wait. Our mission is to help you choose the right phrase or word for your emails and texts. . But Ill let you know if anything changes. Maybe they got a promotion or reached an important milestone. Maybe youre looking for a more suitable phrase to include in a business email besides sorry to keep you waiting.. The recipient will certainly appreciate you sending them this because they have been waiting around for an email from you for a while. 5jj Moderator Staff member Joined Oct 14, 2010 Member Type Native Language British English Home Country Czech Republic Current Location Czech Republic Nov 3, 2011 #3 riquecohen said: } else { Sorry for having kept you waiting. I will continue the drafted email down below. ", I love being able to see the tracking of the changes! If you didnt expect something to take as long as it did to complete on your end, took so long is a good way to show that. I agree. Sorry to keep you waiting, Johnny. Dont go into too much detail about your reasons for the late replykeep it brief and professional. Weve explained more about the best formal and informal options to help. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! Its only appropriate to use this phrase in an email when you are able to provide whatever the recipient wanted in the first place. Sorry to keep you waiting ? I really appreciate you being patient with me while I figured this out. We do not mean to be burdensome, but we are still having issues with I tried to speed things up as quickly as I could for your sake. I am sorry for keeping you waiting. If you know there isnt much time pressure related to the reply; you can use a phrase like this. 2. ", This a great. ". I hope you werent kept waiting for too long. Im sorry this took so long. Take the opportunity to fix the problem or mistake and rebuild broken trust. You will often see it in emails when someone doesnt get back to you right away. In-depth corrections and comments from a senior editor. We appreciate you sticking with us. ${ company.industry} 3 is grammatically correct. 2 is grammatically correct now. #6. By continuing to use this website, you agree to our Terms of Service. apologize [](https://eikaiwa.dmm.com/uknow/questions/43197/)sorry The consent submitted will only be used for data processing originating from this website. We are a team of experienced communication specialists. We are still having difficulty with X. :). 1. Nov 18, 2017. Thank you very much for the opportunity. i want to thank you for your understanding. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. There is no cost to keep your TextRanch account, and we store all of your past revisions in a secure and private manner. Im so sorry for the late response. sorry to keep you holding. You could instead say Im sorry to have had you kept waiting. That makes sense, logically, and would mean that you have had to ask your assistant to ask your visitor to wait until you were ready. It shows that you are sorry for the wait that someone had to go through. x. But I have to say, the active voice is better writing. I'm sorry to have kept you waiting. Sorry for keeping you waiting all this time. Input your text below. Again, were very sorry that it took so long for us to get to the bottom of this. Sorry for keeping you waiting. Choosing the right words shouldn't be your limitation! i thank you for your understanding. We have remedied the situation and reimbursed you for your trouble. It is professional, cordial, yet communicates the intended message well. The consent submitted will only be used for data processing originating from this website. It shows that you did not mean for someone to wait as long as they did before receiving a follow-up email. I think I will accept this answer since it seems to work well for cases when we have or have not received any response at all yet, and because it doesn't require us to say sorry in first place. This time, instead of sorry, apologies is used, which some people believe to be a more formal synonym. Sorry about the wait Firstly, of course, I would like to apologize. If you use "let", there is an implication that you allowed the person to wait. Is there anything I can do to make it up to you now that everything is sorted? I was going to give a frequentist answer: Google had 234k hits on sorry for keeping you waiting and 623k on sorry to keep you waiting. Apologies for only just getting back to you. Sorry about the wait is a simpler alternative you can use. " I like your sandwich approach (i.e. Why is it shorter than a normal address? For more context, this is part of an email where we are requesting this organization to fix a service that they provide to us. Thanks @Wesley. = I felt guilty throughout the whole time I was keeping you waiting. Can I use my Coinbase address to receive bitcoin? If you could just bear with me for another. I appreciate the help I've received to date; however I am still having one issue that has not been resolved "Following up" is generally considered a polite way to approach lack of response or resolution, especially in a business context. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. It is best to use this phrase if you werent the original person to email the recipient. Thank you for your patience. ", WeI I sincerely apologize for the long wait. It can be construed as an excuse, which some people do not appreciate, but it can work in most cases. Welcome to Grammarhow!We are on a mission to help you become better at English. You may use it when emailing clients. "I'm sorry for keeping you waiting so long" is correct though. It can also help to prevent future issues, as customers will know that you're willing to accept responsibility for your mistakes. honestlysincerely Your own suggestion (Im sorry to have you keep waiting) is not technically correct, but I can imagine hearing it being said in a casual situation where the two people knew each others speech habits. We do not mean to be burdensome, but we still have not received a response about X . You may substitute "annoying", "bothersome", "aggravating", or "irritating" for "burdensome" for similar results. Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. Heres an example email for this case. sorry to make you wait. Use it like this: They kept me waiting for over an hour. (8 Better Alternatives), 7 Best Ways To Politely Ask Someone To Be Patient, 9 Other Ways to Say Im Good At on a Resume, 10 Polite Ways to Say No Visitors after Surgery, 11 Best Ways to Say Im Here for You to a Loved One, 10 Professional Ways to Say I Am Not Feeling Well, I was looking through my drafts and realized I did not send this. Its good to use these phrases to build a strong rapport.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_7',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); Sorry to have kept you waiting is a great alternative in formal emails. Yet another possibility. And using a question gives the benefit of a doubt that the person is (probably) very busy, they need to prioritize, the request just got buried under other work, and they may not understand the urgency or the importance of the matter to you. I appreciate you sticking with us. I am frustrated, and find I need to bring this up with you again. I appreciate you sticking with us through these trying times. I'm sorry for making you wait so long. "Sorry for the long wait." 2. alternatives to sorry for the late response.. Busy people like to get things done quickly, and if their staff has a lot of work they'll appreciate a to-the-point email. Register to get your text revised right away for FREE . Read more about Martin here. Apologies for making you wait. 1. Please see below my previous response. Down-voting should be reserved for incorrect answers or to answers that don't address the question - not simply ones we don't like. You could make yourself sound more polite by saying "I apologize for the wait/delay" It wasnt my intention to make you wait this long for an answer from me. "I would have reacted similarly". 1. Using didnt here implies that the wait is over. ", The most useful app that I have ever found.I truly appreciate your efforts. Today more than 1001 people got their English checked. It's a polite way to keep a good rapport with the recipient. Its only appropriate to use this phrase in an email when you are able to provide whatever the recipient wanted in the first place. It is fine but can be a bit better: I am sorry for having kept you waiting for so long. These examples will show you how it works: Hey Russell,I didnt mean to make you wait for that long!

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