May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. Remember not to shut down your PC at the office. Illinois Adoption Registry. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. Please turn on JavaScript and try again. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov All past Reminders of the Day are posted out here, as well. Note: This system is intended for personal user accounts only. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Happy Friday! Is a program bug keeping you from being able to accomplish your work? All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. The device allows for remote access and does not require any additional configuration. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Staff will respond to service requests during the published business hours. Be sure to explain you are resetting a password for the IDPH Web Portal. Email: DoIT.Helpdesk@illinois.gov. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Remember to mute your microphone when on a Webex call and you are not speaking. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Webex may be a new experience for some and there are resources available to help users. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Users working from home should perform regular resets of work PCs. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. For instructions on how to do that while working remotely, visit: remote work FAQs. Questions about State of Illinois Digital IDs? Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Instead go to your account on the trusted website to see if your account needs any attention or additional information. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. For instructions on how to do from remote visit: remote work FAQs. Together, we can build a strong cyber defense for the State of Illinois. Please respond by saying, "This is . We must all do our part to strengthen cybersecurity. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. The ITSD team creates a work log entry including the provided information. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Then follow the steps below for the download. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. 877-323-5299. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. A good tip is to clean up your screen as you go. Report all suspicious activity to DoIT.Security@illinois.gov. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Webex is your go to for all your Remote Work meeting events. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Visit More Support Links Services Catalog When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Many of you are approaching the time to reset your user password. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. This needs to be a reboot/restart from remote and not a "shut down". * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. Please turn on JavaScript and try again. Find all your public health related information at one secure site. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Recover a Digital ID Did you forget your password? Remember not to shut down your PC at the office. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. The registration process for State of Illinois Digital IDs begins here for all users, The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Increased phishing alert! The restart should be done at the end of the work day to allow the PC to restart and update. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. If you are using a personal device to work from home you should be using Citrix Remote PC Access. This needs to be a remote reboot/restart and not a shut down. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. It looks like your browser does not have JavaScript enabled. DoIT targets to provision in accordance with Request Fulfillment guidelines. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. Support: Report a Problem. Chicago: 312-814-DoIT (312-814-3648) Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Users working from home using Citrix should perform regular resets of work PCs. http://www.office.com/. call in user 1) from joining the meeting. Chicago: 312-814-DoIT (312-814-3648) For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. TTY Support Line: 866-277-5669 Details for how to report and escalate issues to the DoIT team. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. These are examples of when a helpdesk ticket is needed. June 5, 2020 Click here for some simple defensive tactics and additional information and resources from our Federal Government. Grace B. Hou, Secretary. - Staff will escalate to management as required. For more information visit the Remote Work Health and Wellness page. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY both Illinois residents and out-of-state users. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. If this feature is not listed, it may not be enabled. Cyber Best Practices document for more information on this topic. For additional remote access details visit the Remote Work FAQs. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Category: Follow the procedures here. The Federal Trade Commission has issued recommendations for how you can take action right now. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. It is also recommended to clear your cache/history periodically. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. Report a Problem Manage Passwords Request a Service Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Related Resources ATSR Guide Telecom System Specialists Springfield: 217-524-DoIT (217-524-3648) Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Please keep trying to connect via Citrix, as some users can get through. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Increased phishing alert! If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. If you are using the Citrix Workspace App, you run the risk of not connecting. More information is posted on the DoIT Remote Work page. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Please remember to practice good cyber security during this time of heightened public health alerts. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Please turn on JavaScript and try again. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Make the choice to maintain your health today to better enjoy tomorrow. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. In the meantime, please keep trying to connect via Citrix. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. If possible, use Chrome rather than Microsoft Edge. You may have to clear cache/history or reboot the device a few times. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Go to your account on the trusted website to see if your account needs any attention or additional information. Read the FAQ. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. Remain on Cyber Alert! All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation.

Country Girl Clothing Websites, Is Soccer Management Institute Legit, Golden Bear Club Badge Memorial Tournament, Down By The River Where The Hanky Panky, Atlantic Highlands Herald Police Blotter, Articles D