Anyone can write a Trustpilot review. We offer free mobile phone delivery within one hour of placing an order with one-hour delivery slots at your local store or home. You can enjoy Carphone Warehouse NHS Discount and other Discount Codes at the same time when you shop at Carphone Warehouse. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. After 9 p.m. on Friday, you can place an order; your order will be delivered on Tuesday. The company said 40-percent of the shop's employees will be reassigned within the business, but the move is expected to . The Carphone Warehouse, PO Box 375 It was not even a mobile number I recognised nor gave to their central office?? The phone does not have any damage to the screen or screen burn, I have requested proof of the screen burn and was told they cannot provide any proof, but I can either accept their offer or reject it and receive my phone back.This is clearly a scummy tactic used by this company to try and get you to trade in your phone for under it's actual value. monetization. Nadezhda Babenko. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. Responding to some concerned customers on social media, Carphone Warehouse said: We've had an influx of scam calls from agents impersonating Carphone Warehouse.. (Picture posed by model. You'll be sent your PAC, which will be valid for 30 days. Took out the offer for pixel pro 7 Trade in a old phone and receive 200 bonus payment.They valued the old phone at 40.I filled out another form that needed filled in to ensure the bonus payment.They sent out a box to return the phone this took over a week to come.Then they hadn't included the address label so i contacted them they said initiate another trade in and they will link that trade in to the original one.I waited another week for a new box and return label.I received the 40 after they had received the phone but no trade-in bonus ,heard nothing despite emails.Why has it turned into a hassle Feels like a scam I hope not. Bought a new Samsung in December. Reading gate store sent my phone to be repaired and it took three weeks. Does Carphone Warehouse have reddit coupons? Mirror Money has heard from dozens of people who have received unsolicited calls from fraudsters purporting to be from the retailer offering tariff discounts, early upgrades and alleging that they have won a competition. More buffoonery! ", "Carphone Warehouse POOR SERVICE - Ex-customer Pursuing a Legal Suit\r\n\r\nLast week I entered the Carphone Warehouse store in Westfield White City. I explained how this happened from my fall at their White City Branch, he said I should claim it on insurance. The latest Tweets from Carphone Warehouse Ireland (@CarphoneIE). You've been added to our mailing list. Refund fees for credit cards can range from 10 days to 28 days, and refund fees for checks can range from 7 to 14 days. Updated on Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 I'm guessing you did it by phone, as I think that's only way to upgrade O2 atm. Or if you live in Scotland, contact Police Scotland to report the fraud. "If people do spot a suspicious email we would urge them to report it to the Suspicious Email Reporting Service (SERS) which has been set up by the Government to combat this behaviour, report@phishing.gov.uk. Bizarrely, they cannot call me back.they're not allowed to make outgoing calls?!?! You might want to look at old bills to see what your usage is like. "I would give zero if I could. Pay monthly. This article was written completely independently. They offers some of the best prices for broken phones in the market, they have an easy to follow process that ensures the customer is never frustrated. As part of the investigation it is key that we speak with all employees.\r\n\r\nAs soon as I have an update I will contact you on xxxxxxxxx.\r\n\r\nKind regards,\r\n\r\nCharlie Rostron\r\nCEO Team\r\nCarphone Warehouse\r\n\r\nSee you in court!!!!!!". Complete scam.offered 30 online for my old phone to trade in,sent it off in their prepaid packaging and then heard nothing for a few weeks even though there site says they will pay out in 3-5 days.After chasing up through their useless call centre was told they hadn't received it even though I had proof of delivery.A few days later received 5 into my bank account for my phone with no email explanation or any further correspondence.Will be reporting to trading standards. I asked if there was not one nearer? I have contacted customer services and nothing, they escalate to the trade-in team twice and nothing.I did fill in the claim form twice prior to sending my old phone in. As I went instore I want entitled to refund, if I'd bought online to collect or over phone I would be entitled to the reduction. Get the latest money-saving tips, expert strategies for boosting your wealth and generally-useful financial info sent straight to your inbox by entering your email address below. Given this will often involve changing networks (because most networks still offer better deals to new customers), the rest of this guide will take you through the steps for switching mobile phone providers as painlessly as possible. AVOID AT ALL COSTS, NOT WORTH IT, THEY JUST LITERALLY DON'T DELIVER WHAT YOU PAY FOR, Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received your phone that has been ordered. Attention, this discount cannot be combined with other Discount Codes, Voucher Codes. The company offers a wide range of mobile phones and tariffs from major networks. I have written 2 letters of complaint to them, both of which have been signed for. The manager mopped up the mess and did not even acknowledge me. Phone call out of the blue informing me my contract was up. End of. \nThey seem more worried about their response times. The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! Carphone Warehouse said its 69 standalone . Dixons Carphone has confirmed that the decision to close the Irish Carphone Warehouse business is expected to lead to 486 redundancies. Start Now! . Get Unbeatable prices on contract phones compared across the widest range of networks at Carphone Warehouse. carphonewarehouse.com supplies a number of quality Phone Services items at a competitive price. This insurance provides protection against loss, theft, and damage of your mobile phone. It's generally a good ideally to compare prices on at least a couple of sites to get a better idea of how much you should be paying. "Unfortunately there are a large number of cyber criminals who are constantly attempting to dupe unsuspecting customers. The provider will then send a text back with a unique code and any other related information to closing your account like termination charges and outstanding handset costs. It has no signal anywhere. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around carphone warehouse on 01 Mar. Use your NHS email to register at Carphone Warehouse and verify your NHS staff identity. I was upset and disgusted at his defensive attitude and I told him I was there for the incident report nothing more nothing less! As Carphone Warehouse is franchise, it means not all store can apply the NHS discount, so be sure to ask the stuff if they offer this Discount Codes when you make an order. Annoyed with the comedy of events, I emailed back to say I now had no desire to discuss this issue again with their organisation and it was now in the hands of my solicitor who will be investigating the whole sorry saga.\r\n\r\nToday I received this response from the CEO's office at 18.17: \r\nDear Ms Fraser,\r\n\r\nThank you for your recent email.\r\n\r\nJust to advise we are still investigating your complaint. To claim your 10% off NHS discount on Carphone Warehouse, follow these simple steps: to begin with, tick the "Opt into marketing" box. The order confirmation email shows the last 4 digits of my card, but the collection has different numbers (someone else's number?? On the Internet there are no personal interactions in the selling process and some customers might see this as negative. It takes no sweat to buy your most ideal items with less money. It depends on the senders email server and the recipients email server. You can contact Action Fraud online or by calling 0300 123 2040. Next, you should work out what sort of deal could work for you: PAYG, pay monthly or SIM-only. Keep getting told they'll email or call me back. DO NOT BUY ID MOBILE IT DOESNT WORK!Myself and my partner went in to take out a vodafone contract in November and were convinced to go to ID instead, being promised it was great.Its not a network. Just joined Vodafone via a Carphone Warehouse new phone contract a few days ago and have been waiting for my old number to be ported over. You are using an out of date browser. If your handset is locked, your phone provider may be able to unlock it so you can use it with any network, but some may charge a fee or only do it after a certain period. Very Poor service. The email id says sales@carphonewarehouse.club so it is now @carphonewarehouse.com . At CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.I'm sorry to hear that the customer service that you've experienced hasn't been adequate, or that you haven't yet received the money owed for the trade in. I ordered on Sat afternoon with CPW, got the confirmation email immediately and got sent a email saying its due to leave the warehouse soon, gave me a tracking number and said it WILL be delivered on Friday. For a working device I was quoted 85 + 125 promotional credit. Heres a quick refresher on what they offer and who they are good for: With a PAYG deal, you dont get a phone, inclusive calls/texts/data andtheres no credit check, contract or monthly bills. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. At that point I was not aware of the damage as I was in complete shock) then, the customer asked me if I was ok, and handed me back my mobile phone which had gonet flying across the shop floor.\r\n\r\nI then sat at the technical desk waiting for assistance and no one came. Sorry, something went wrong. links within this website. Are there senior discount in the Carphone Warehouse? To contact Carphone Warehouse, you can email them at [emailprotected]. Can't say fairer than that. Read More. It appears it's on it's way! Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. I am not the first person. Up to 50% off. Your providers reply must also include important information about any early termination charges or pay-as-you-go credit balances. I ordered Google Pixel 7 pro on the strength of the additional 200 trade in offer. the UK's best and worst mobile phone providers. Privacy Policy. For online trade in, a promotion form for further information will be provided through a confirmation email. This is surely false advertising. We're unable to offer this services to certain remote locations - see below for details of these. All rights reserved. If it is longer than that, you may have to sue them, or you may have your card company contact you to request a chargeback. No compensation, temporary number or solution offered. Unlocking a phone can take 10-28 days, so make sure you factor this in when switching to avoid losing service. As an Amazon Associate, we may earn commissions from qualifying You can get customer service help from Carphone Warehouse by not sending an email, but instead by following the steps below. Through GetHuman, we hope to share our best tips and tricks with each other in exchange for providing Carphone Warehouse customers with the most up-to-date customer service information. They dont come with a handset, but you get inclusive calls, texts and data for a monthly fee. It is important to keep this email safe as it will be required if you need to make a claim. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. No warning that I have left the 'updated part of their website. If not used within this time it will expire and you will need to request a new one. Any Carphone Warehouse 10 off coupons are available at present? I am still not getting a response and being ignored, they clearly know how bad the network is.I will be ensuring everyone in the stores and on social media knows not to sign up to this network or go to carphone warehouse as well as getting legal advice.We were both also promised 100 currys voucher, i received mine but my partner is yet to (all was discussed in the above mentioned, ignored communication with the carphone warehouse), Hi Siobhan, Thank you for your review, we are sorry to hear about your experiences with the coverage that you receive with ID Mobile, We are sorry that you felt as though you were mis sold your contract in store, we would like to get this looked into further for you.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00051 as a reference number.Yours Sincerely Jim Carphone Warehouse. On the other hand many brick-and-mortar stores have started to emphasize self-service rather than a personalised shopping experience. Something went wrong, please try again later. Wasn't given any options. This hole process has now taken so long to sort out I paid the amount of 681.39 to EE aim fear of it effecting my credit history so now I'm stuck I can not pay my credit card bill till all this gets sorted out. "The scammers are awful. If a shipment is held up at customs, the delivery may take longer. What kind of backwards way is this to run a customer-facing business. Speaking on twitter, he then hung up only to receive another call from a second fraudster using the number 01423 771673. I hadn't received the 2nd email after 24 hours, so I phoned them. Google Pixel 6a for 26 per month with 100GB data. . Third, you can share discounts and websites with your friends. Samsung Galaxy A34 from 18.99 per month with Unlimited Data. If you are happy to be givena different number, you just need to contact your new provider to apply for a new service and contact your current provider to end your existing contract. Please avoid at all costs, pay more if you have to and go directly to the phone company. The attack three years ago started in Vietnam and used fairly simple software to find a . This difficult decision is no reflection on their commitment, dedication, and professionalism. I felt more pain coming on and decided to head to the hospital emergency room. Carphone Warehouse should be avoided at all costs!I returned a phone to them, and not only did they lose it, but they also didn't cancel the contract. In many cases, the customers said they blocked the number, only to be called hours later from another landline associated with a different call centre using the same script. Then comes the most important step: enter your NHS email address. Your number will stay active on your old SIM up until it becomes active on your new SIM. That's a 15% discount at Carphone Warehouse you don't want to miss. To keep your existing mobile number when switching networks, you can phone and ask your current provider for your Porting Authorisation Code or PAC. very very disappointed. perhaps Ealing? Hello Lee. MORE+ Apr 30, 2023 9 used Click to Save $16.25 Average Savings IT student who scammed victims out of 185,000 with fake Royal Mail texts is jailed, replicating a similar scam in which people are told to repay tax bills in the form of vouchers, been defrauded or you believe your details may have been compromised, change your passwords, notify the company and contact your bank immediately, Host of celebrities step out in their best frocks at fashion's biggest night of the year as the Met Gala 2023 red carpet is officially declared open, First look at King Charles 'priceless' golden Coronation robes with sweet tribute behind them, Olympic hero Sir Steve Redgrave's harrowing health battle as he breaks silence on diagnosis, Six heartbreaking signs that someone you love is months - or even days - away from dying, Young Leeds fan's father breaks silence after vid of players ignoring his son, 'MINI ME': Princess Charlotte is spitting image of her mum Kate in adorable new birthday picture taken by the Princess of Wales, Woman stabbed to death in broad daylight attack in London, Sky Sports presenter is surprise No.1 choice to replace Jeff Stelling on Soccer Saturday, Lawsuit demands release of Prince Harry's US visa records after drug admissions, Tragic dad crushed in indoor cave 'read poem by daughter' as he lay on death bed, Strictly's Kevin Clifton shares hidden battle as he celebrates 'wonderful five years', Paris Hilton's debut Met Gala entrance BLOCKED by climate change protestors, Subscribe to Daily Mirror and Sunday Mirror newspapers. As many other customers, I purchased 2 Pixel 7 Pros as a part of the trade in promotion. While some mobile phone providers do allow you to roll over the data you don't use at the end of eachmonth (for a limited time), such as SkyandEE, most of us are simply wasting money on the wrong deal (youcan search for cheaper ones here). With the NHS discount, Carphone Warehouse is a great place for NHS staff to get the latest mobile phones and accessories at a discounted price. It goes against our guidelines to offer incentives for reviews. I asked if they could provide tech assistance, he said \"no, you will have to wait until I return from my break after 45 minutes\". Service 7 Value 5 Shipping 4 Returns 4 I purchased a Pixel 7 Pro via a trade in deal in October '22 from Carphone Warehouse.Despite many months of complaints and reassurances it should be paid via calls and emails to trade in help, I have not received either the 65 Trade in Valuation or the 150 cashback offer. Worst customer service I've ever experienced in my life by a mile. In most cases, you will receive your confirmation email within 24 hours of purchasing your policy. Thank you for reaching out to us to let you know of your experience. With a pay-monthly contract, you usually get a handset and an allowance of inclusive calls, texts and data for a monthly fee. Ill leave it at that until I receive an answer from my e-mail. Carphone Warehouse Discount Codes April 2023. They also offer an NHS discount for NHS staff, which can be used to save money on their products. I checked my email later to find his version of the event.\r\n\r\nMeanwhile, a call I was told to expect that same day from Carphone Warehouse CEO Office never came. Then you can getCarphone Warehouse NHS discounton the high street with the Blue Light Card. Compared to other discounts, Carphone Warehouse NHS discount is a bit hard to find on carphonewarehouse.com. She said it was closed. Southampton They told her to purchase an iTunes gift card of R250 and R500. I was promised by a store manager that I will be getting refunded for the early termination fee that was raised by EE for the Note 7. Complete list of Carphone Warehouse vouchers & deals for 2023. I called helpline 3 times and every time they say 'it will be dispatched today'it still hasn't dispatched. See the diagram below from Ofcomfor more information on how itworks. If ever in doubt, hang up and call the registered companys official number instead. When I check the tracking number on the Yodel website however it says "no details available" so not sure if it's actually been sent yet. This means that we may receive a commission * One or more of these files was not uploaded due to an invalid file type. Order by 9PM for next day delivery. Its fraud team investigated and concluded, in effect, it wasnt its problem. You just top up your account manually and pay for calls/texts/data at your networks rates. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services. Its okay to reject, refuse or ignore any requests. They simply have to sign up for the NHS Club to receive the discount. It would be fascinating to know how many phones you might have accumulated had media intervention not stemmed the flow. Carphonewarehouse not received confirmation email sam_5cute Level 10 (Genius) 2081 Answers, 194 Followers "Or if they have numbers instead of sending mail you can try to call." 2 1 It takes for at least 24 hours for accepting it depends on provider you`re using, sometimes if you used different browsers it takes time before you get the email. We use dedicated people and clever technology to safeguard our platform. You can use your discount across one-off, bulk and subscription purchases of a minimum of 40 spend. Is it possible to get Carphone Warehouse ads and pricing? Their response was very matter of fact. I slipped on what appeared to be chocolate ice-cream on their showroom floor. Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. Unfair policy. The text that you'll receive in response must include any important information about early termination charges or pay-as-you-go credit balances. Very bad experience. We'll talk you through the steps for each below, looking at how it works if you want to sort it over the phone or by text. He's one of hundreds of people complaining about the issue on social media.

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