Please note: This service is available only on days of sailing. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. Shirts/cover-ups and footwear are always required indoors. Smoking is permitted in designated exterior open deck areas of all ships. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. 2. Your travel advisor can provide you with additional information if you are interested in this option. Please log in to purchase your shore excursions. Boarding may be denied or fines may be levied against those guests without proper documentation. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. No smoking of any kind will be permitted on any stateroom verandah. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Customs officials will not be available at the ship during check-in to register valuables. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Please see the following important information about your luggage tags. The reduced deposit applies to sailings of 3 days or longer. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Thank you for your recent correspondence with Holland America Line regarding smoking onboard our ships. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Motion sickness medications are available for purchase onboard. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. This should be done well in advance of travel at a Customs office near your home. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. many ports taxi lines can be long and distances to private transportation can be lengthy. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Oxygen: Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Please dial 911 in an emergency. Let the vacation begin the moment you arrive in a new country. The luggage tags are clearly marked with your ship name. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Important Customs information and shopping maps will be provided at the talk. Further information will be provided on board. Holland America Cruises: Smoking Policies Smoking Policies For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Your booking will be credited to, and finalized by, your preferred travel advisor. Cash deposits can be made on the last day of the cruise. Your baggage will arrive in your stateroom later that afternoon. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. The final amount billed may take up to 24-hours following disembarkation. Theres never a dull moment on your Holland America Line cruises. The Wireless Maritime Service system is available for use when the ship is in international waters. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Birth certificates can be an original or certified copy. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Hours are from 6:00am until 9:00pm. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. Please refer to Express Docs for more specific information regarding your arrival airport. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Please note that minimum age for guests using the fitness center is 16. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. All rights reserved. Daytime dress is casual. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Call us toll-free at 1-888-425-9376 or 206-626-7320. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Usually there is a fee required. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Table number and table size are on request only, and will be assigned by the Maitre d' on board. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Religious services may not be able to be held on embarkation/disembarkation day. Outdoor smoking areas are clearly posted throughout the vessel. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. From time to time guests encounter transportation delays in getting to their cruise ship. Wishful thinking I. The U.S. dollar is the only currency accepted on board Holland America Line ships. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Please contact Guest Services for more details. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Our activities to protect the environment have not gone unnoticed. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Any amount in excess of this allowance will be not be allowed onboard. U.S. port and ending it in a different U.S. port. The password will need to be disclosed to the youth staff upon pick up of the child. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.

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