Note that complaint text that is displayed might not represent all complaints filed with BBB. The pearl D&G monogram is so fetch, as Gretchen Weiners says. from 8 AM - 9 PM ET. Rebag was featured in Fast Company, Vogue, WWD, Harpers Bazaar and the New York Times. I have reached out via email to Rebag CS three times, receiving only one generic response reiterating their outlet policy and not addressing Yoogis assessment. real person. Email our Customer Service team at contact@rebag.com Chat Click "Chat" at the bottom right of the screen Monday-Friday from 9 AM - 9 PM EST Call You can reach out to us via phone at 1-844-373-7723 Monday - Friday: 9 AM EST - 9 PM EST Email us at reviews@businessinsider.com. Required fields are marked *, This field is required In order for the BBB to appropriately process your response, you MUST answer the question above. They will only let you sell the bag back to them, which obviously isn't a solution considering the bag is now defective. 575 Madison Ave, New York City, New York, 10022, United States. Could you help me with it? People love luxury handbags, but for many, the price is a huge obstacle. Ready to sell or trade your items? I used it for less than two weeks and a very noticeable decorative piece of the bag fell off (a plastic inlay). to let us know you're having trouble. Unfortunately we can't accept a return at this point. We've reviewed your complaint. los inconvenientes que esto te pueda causar. More information on Rebag is accessible through its mobile app and on rebag.com. Upon completion of the investigation the package was deemed lost. Wenn Ill showcase some of the most sought-after pieces: This gorgeous Rockstud Leather Messenger Bag from Valentino is edgy and flirty with its stud detailing and compelling red tone. The Artsy Monogram Leather Handbag, another timeless Louis V. piece, is more artsy than the other monogrammed bag we looked at. The bag features a textured mocha brown background with beige monogram letters and handles with a tan fabric interior. 5/4 @ 1 PM ET REGISTER NOW! Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The company buys, sells, and exchanges premium, sought after designer handbags and accessories. 2023 PitchBook. Our return policy allows you to return the item within 7 days of delivery. I called the company to complain considering these bags are thoroughly reviewed before they are sold. After another week of constant follow *** and no one being able to provide a resolution, I followed up with *** again directly to find out again they were waiting on REBAG for further documentation that again they were not on top of.As a customer, ********************** should be refunding the customer upon completion of the investigation that the package was lost and be working with *** seperately on the back end. Thats because resale platforms are time-consuming, and sellers are often confused by how the different platforms work, he said. Last December, the company launched its first "Rebag Bar" inside The Shops at Columbus Circle in New York City, a micro version of its traditional store offeringa gateway to the Rebag ecosystem through a personalized digital shopping journey. There's no commission, there [are] no tricks, Gorra underscored. Theres also scratches and tarnish on the hardware. The Rebag sold me a Fake ring and they should take it back regardless of the time when it was purchased. It features an all leather exterior and interior with soft gold hardware. The City Giant Studs Leather Bag is classified as being in Good Condition. Domestic Shipping Information What is Rebag's Return Policy? BBB Business Profiles generally cover a three-year reporting period. Now, [with] Clair, you can get an instant quote on your own on rebag.com or our app, and you can literally figure out the resale value.. Do I need an appointment to submit in-store? Hi there,I sold a bag to rebag and get **** usd payment in rebag wallet in 04/12/2023 ORDER#******. message, please email Once Rebag has received the return, you will get a refund to your original payment method within 10-15 business days. Nous sommes dsols pour la gne occasionne. Save my name, email, and website in this browser for the next time I comment. Everything that you need to know to start your own business. Experience an expertly-vetted selection of the most coveted designer styles in person, or digitally browse our inventory of over 30,000 items with the help of our talented stylists. About Rebag:Rebag, the authority on buying, selling and trading luxury goods, is currently one of the fastest growing retailers in the US and has established itself as a leader in the luxury re-commerce space. "This latest round of funding will allow us to further develop our technology and launch features that democratize access to information and create an ecosystem that benefits consumers and retailers alike.". That's why it's so important to smile, greet, and thank every customer. You may be wondering, how does selling on Rebag work? By continuing on our website, you agree to our use of cookies for statistical and personalisation purposes. Seed, Series A, Private Equity), Alternate or previous names for the organization, Whether an Organization is for profit or non-profit, General contact email for the organization. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Private . There are also creases on the exterior and minor wear on the interior, along with scratches on the hardware. You must agree to abide by the following terms in order to use the Rebag Services and/or the Rebag Websites. I think Rebag offers affordable, beautiful options that are described in detail on the site. Join the Conversation 2.4 28 Ratings Rebag. Their latest funding was raised on Dec 15, 2021 from a Series E round. A third party authenticators determined it to be inauthentic, and their team is much more experienced than rebag, and thats not a secret. (Some of those stores are just beginning to reopen; but plans for 30 new stores have been shelved). It also echoes the offline expansion of other digitally native resale and rental platforms like The RealReal and Rent the Runway. Hi there,I sold a bag to rebag and get **** usd payment in rebag wallet in 04/12/2023 ORDER#******. I had terrible experience with them ! He said the plan is to beef up advertising and social media marketing. Rebag works with both A-lister influencers like Chiara Ferragni and as well as those who have smaller followings, for example. You wont want to take this Rebag bag off, and its available for $2,505. Rebag has simplified its authentication process by implementing an effective technology. Lipstick, phone, wallet, hand cream, and Im good to go. They should not be in business. I basically gave them a $1,500+ bag for free at this point because I have nothing from them on their end. You are an ambassador of Walmart. When one thousand dollars can pay your rent and then some, it can seem excessive to drop that money on a single purse. In June, the company revealed that it would expand its offerings to include a broader range of secondhand luxury accessories from sunglasses, scarves, belts and gloves to small home accessories. Here are the areas where REBAG made multiple mistakes and really needs to work on their logistics when it comes to providing customers with shipping labels. naar Over the past few years, there has been serious growth in the luxury-goods market. ein Mensch und keine Maschine sind. Founded in 2014, Rebag is the authority in buying, selling, and trading luxury accessories including handbags, fine jewelry, watches, and small leather goods. Many. In any case, we never received any items from you. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Practical and real-world advice on how to run your business from managing employees to keeping the books. Business Development Director, VIP Services, Business Development Director, International B2B Lead, Find your B2B customer within minutes using affordable, accurate contact data from Datanyze. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I cant believe they would operate business lie through their teeth!! Get the full list, Morningstar Institutional Equity Research. Rebag, a startup that buys and sells luxury goods, has just launched a free app called Clair AI that allows you to take a photo of a handbagwhether in your own closet, at a store, or even. As for further growth, Gorra said Rebag will invest in growth marketing, especially now that the stores, which served as an entree to a customer group who didnt always shop for luxury online, arent open for business. **************************************************************************************************************. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Rebag won't just accept any bag from a luxury brand, either. COis committed to helping you start, run and grow your small business. The condition of the piece is properly described and this item was properly inspected and met our Authentication standards. Rebag has a post-money valuation in the range of $100M to $500M as of Dec 15, 2021, according to PrivCo. Check out these preowned luxury brands: Dont ever do business with Rebag. Its a great piece for a beautifully dressed Rebag woman on the go. The company operates online and in stores, with locations in Los Angeles, New York, and Miami. E-commerce was still 80% of its business at the beginning of March when quarantines were put in place in many cities. I was told I would receive payment in 2-3 business days. The problem is a lot of businesses have somehow used that opacity to their advantage, and we're doing the exact opposite, he said. With over 50 designer brands and tens of thousands of items to shop, Rebag is the ultimate destination for refreshing your closet or unloading once-loved items from your collection. At $780 with an estimated retail price of $2,495, this is another piece offering significant savings. The luxury resale platform's latest round will be used to accelerate growth and expand its tech-enabled resale business. However, they offered to buy it back for half the price that I paid. As such, Gorra launched Rebag in 2014, an online and in-store destination for those who want to buy or sell the poshest purses from Chanelto Louis Vuitton and every luxe label in between, second hand. You can shop thousands of styles from 50+ brands of high quality, expensive hand bags which are authentic. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. Please help us protect Glassdoor by verifying that you're a A claim was issued to Rebag on February 7th. But we stand by the authenticity of the piece offered you a quote to purchase it from you based on the current rate and condition of the item. message, contactez-nous l'adresse At first glance, Charles Gorra, the founder of Rebag, appears to be a bit of an entrepreneurial contradiction. Unfortunately we cannot accept a return for an item you purchased in April 2022. Website: www.rebag.com Headquarters: New York, NY Size: 1 to 50 Employees Type: Company - Private Revenue: Unknown / Non-Applicable Competitors: Unknown What are your colleagues talking about? Disculpa The items that have the most appeal in the secondhand market are watches and jewelry, she said. If you're considering a career with us, come and check out our current career opportunities available. Get the full list, To view Rebags complete board members history, request access, Youre viewing 5 of 46 investors. The Rockstud Leather Messenger Bag comes with some accessories including a dust bag and a detachable strap in Fair Condition, with minor wear on the exterior and interior, cracking on the open trim and wax edges, as well as scratches on the hardware. Gorra is quick to point out that Rebag is neither a consignment shop, nor a peer-to-peer marketplace, unlike its competitors. It is not an authentic bag and actually has what looks to be a controlled substance sewn into the lining. Customers often dont know with certainty the resale value of what they own, according to Gorra. If I do not receive my payment for this highly valuable bag by EOD tomorrow, April 25th, I will involve my lawyer for lethal action. It would also add an attractive, sophisticated touch to a dress or skirt ensemble. Commerce. Rebag should be more transparent in describing the Defects or missing accessories in the outlet items they sell, esp if the items authenticity is under question. Rebag Mar 2022 - Present1 year 2 months Performed monthly account analysis and monthly closing for P&L, Balance Sheet, Cash Flow, Trail Balance and consolidate financials Assisted monthly sales. On 2/9/23, I purchased a Bottega Veneta bag from Rebag for $2,524.50. Founded by Charles Gorra, what makes Rebag unique is that for the first time in the industry, it is possible to sell your designer goods and receive . Keep in mind. Si vous continuez voir ce 10 days have gone by with no email or response as Ive tried to contact that chat number of times. After graduating from Colgate University with a degree in Creative Writing and Political Science, Remi joined Business Insider to help readers find the best products worth buying. Access your favorite topics in a personalized feed while you're on the go. However my rebag wallet still shows 0 usd balance today, it didn't go back to my wallet at all. Rebag NYC - Soho 390 W Broadway, New York, NY, 10012 Monday: 10AM - 6PM Tuesday: 10AM - 6PM Wednesday: 10AM - 6PM Thursday: 10AM - 6PM Friday: 10AM - 6PM Saturday: 10AM - 6PM Sunday: 12PM - 6PM See Inventory Rebag NYC - Westfield World Trade Center 185 Greenwich St, Oculus Balcony, Suite 29, New York, NY, 10007 las molestias. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink, and FJLabs, and has raised $68m in funding to date. This practical, stylish Vintage Bamboo Suede Mini Backpack costs $535 with an estimated retail value of $1,295. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale. Unfortunately we are not able to track a single label that didn't have a package nor it made to the actual *** terminal. Its a lot of money to spend on a bag that was barely in good enough shape to be used without falling apart. That expertise has generated some of the data Clair uses to speed up that process. Danziger noted that the accessories category should be just as successful for the brand. BBB Business Profiles are subject to change at any time. PitchBooks comparison feature gives you a side-by-side look at key metrics for similar companies. The process, Gorra noted, is not completely automated. The sought-after white leather Amore Leather Flap Shoulder Bag is perfect for a memorable, fancy occasion like a wedding or fancy baby shower. But even the true luxury goods consumer with plenty of money to spend are turning to secondhand purchases for classic, collectible items or styles they may have missed, Danziger said. I sent my perfect New Jennifer bags in then got returned without the belt !!! Additionally, you can find some cool, vintage pieces that you wouldn't be able to find in a retail store today. This case will now be handled by our Fraud Prevention team. Rebag accepts returns in the US, though they have some terms and conditions. Complaint Type: Problems with Product/Service. The company's platform and stores offer curated and pre-owned luxury handbags and clutch bags through its online shopping portal as well as outlets, enabling women to sell their used designer handbags. We operate independently from our advertising sales team. Your email address will not be published. She said I would receive an email confirmation, which I did. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you buy any Rebag bag online or offline, you can resell within three months and get 80% of the purchase price back. Balenciaga never disappoints, in my opinion. Know More. You can shop the site by collection, price, brand, color, and more. Washington, DC 20062, 2023 CO by U.S. Chamber of Please let us know if we can help you with anything else. scusiamo se questo pu causarti degli inconvenienti. I've been exposed to that customer. More importantly, Gorra noted, I certainly have an understanding of psychology and the behaviors of [luxury] customers.. I accepted a quote offer from rebag in January for a pair of Chanel boots and Dior Bag. That is its proprietary software called Clair (which stands for Comprehensive Luxury Appraisal Index), which allows consumers to generate a highly accurate price quote for their goods instantly online. The reason we do that is to create a seamless experience for the customer, Gorra said. The City Giant Studs Leather Bag from Balenciaga has such an interesting aesthetic, and since its a dark neutral, it can match with many outfits. Founded by Charles Gorra, what makes Rebag unique is that for the first time in the industry, it is possible to sell your designer goods and receive instant payment. enva un correo electrnico a For all orders of or above $500, shipping is free and for orders below $500, shipping is $20. You will be using computer applications (e.g., email, spreadsheets, word processing and Microsoft Office). Rebag has raised a total of $101.3M in funding over 7 rounds. It could be reducing fashion waste, he said. If they are going to assume that responsibility on behalf of customers it is crucial that customers are aware of the following: Rebag doesn't declare a value of the package upon creating the label therefore nothing is covered if it's lost in the hands of ***Upon an investigation being opened by *** and a claim processed - Rebag doesn't provide requested paperwork in a timely manner. It arrived on 3/19. Lydia Dishman San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. This is exactly what comes to mind when I think of an investment piece. You purchased this item back on November of 2022. They have also told me They have sent Rebag a check last week for the claim, yet I have been given no follow up from rebag in regards to mine. "We believe that the luxury resale space is still in its early innings. At each "Clair Corner," customers can use a self-service kiosk to receive an instant price quote on the item they are selling via the Clair by Rebag software suite. When you return Rebag designer bags in less than a year, you receive a credit for 70-80% of the original purchase price. Customer Reviews are not used in the calculation of BBB Rating. You can shop the site by collection, price, brand, color, and more. Thanks,****** ****, Purchased an advertised authentic Prada bag from Rebag. We buy inventory. On the night of February 16, 2023 I placed a purchase for a trade with Rebag. But we can provide you a quote based on the current condition of the piece to buy it from you. Rothschild & Co worked in collaboration with Rebag on this round. Its available at the Miami store in midtown. Aydanos a proteger Glassdoor verificando que eres una persona real. You do not have a receipt for handing these items to *** and the screenshot you provided from the *** store confirms that whatever might have been handed had 0 weight. This is the same response I received from the business and I do not agree with it. Shipment fees will not be refunded. ****** closet inspected my bag and informed me via email: We have inspected your item and regret to inform you we are not able to make an offer on it. Despite the complexity of the business and the potential impact of a further economic downturn, Gorra insisted, We feel like now we are pretty fluent in this sector and we're definitely looking at adjacent opportunities.. Rebag's entire business model centers around selling designer backs that have been pre-used. For sure, and the majority of customers were satisfied. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. These are boots and bags, the box would have weighted more than 0. I have not been paid nor contacted with an update. Prompt Service Put Republic Bag to Work for You! Domestic orders take 7-10 business days to arrive after the order date. 04/17/2023. For any further questions, please make read our terms of service (***************************************). Wir entschuldigen uns fr die Umstnde. During our authentication process, we discovered some inconsistencies when comparing this item to authentic reference items. Following a strong year driven by technological advances and category expansion, this latest round positions Rebag for its next cycle of innovation and accelerated growth. Im just left in the dark. JOIN US FOR A SMALL BUSINESS DAY EVENT! The hardware is gold and ties everything together. Expedited orders cost $50 and are only available in the US. When you stumble upon a bag you love, you'll a great deal of information on everything from the model to the condition it's in, so you won't be surprised by any unexpected scratches or wear and tear. This item was properly vetted by our specialists, including the proper testing of the metal. Users can simply scan a bag using the Rebag app or upload an image to receive the bag's brand and model, along with an offer that Rebag will pay for it today, Clair Trade - The first software powered instant trade-in program for the luxury resale industry. And so far, investors seem convinced that Rebag has a good chance at continued growth, amid consumers healthy appetite for sustainable, eco-conscious resale goods. per informarci del problema. rebag rebag bar rebag madison avenue rebag: llc rebagg ny olcrbag ryebrook llc Rebag Global Presence Search All Employees Key Employees of Rebag Kevin Weinman Chief Financial Officer Phone Email Lemuel Toledo Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. If you havent watched Mean Girls, thats probably a good thing. Were independently supported by our readers and we may earn a commission when you buy through our links. Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. Customers can sell a once-loved item within 60 minutes by leveraging Rebag's unique upfront payment offering, or buy and sell an item in a single, combined transaction via Rebag's recently launched service: Clair Trade. . Rebag Roosevelt Field is located at 630 Old Country Road, Garden City, NY 11530 on the upper level, open Monday through Saturday from 10:00AM to 9:30PM and Sunday from 11:00AM to 7:00PM. envie um e-mail para Since 2014, the digitally native company has opened retail locations in New York, Los Angeles, Greenwich and Miami. There is some heavy wear and discoloration on the base plus on the opening trim corners and handles. After all that, there is no guarantee that the item will be accepted, or that it will sell. You'll also see the estimated retail price, which sometimes can be $1,000+ more than the Rebag price so you can decide for yourself if you think it's a good deal. We're not profitable, but we're pretty close, Gorra said. To stay on top of all the news impacting your small business, go here for all of our latest small business news and updates. With about 1.5 million people in Rebag's data base, CEO Charles Gorra said he expects at least 100,000 people to sign up for the new multi-tiered loyalty program. I submitted the ring for an authentication, and Fashionphile found the ring to be counterfeit. All the salesperson did was ask for my order #, made me sign an electronic form and took my bag. Unfortunately we cannot accept the return of final outlet sales. It was bigger than our Black Friday of last November, Gorra said. Theyre investment pieces meant to be held on to for years and perhaps even handed down to future generations. Rebag Authenticity What are the store policies during COVID-19 for customers and employees? From what I found out by doing my research for this Rebag purses review, many customers loved their bags and felt they matched the online descriptions. That way we can go ahead and get this problem resolved ASAP . But until the proper proof or receipt of the handoff is provided, there is not much else we can do to help with this. Gorra remains cautiously optimistic. All domestic packages are shipped with UPS and confirmation through signature is required. extruded film products. Press. Your email address will not be published. My Rebag purses review will take an in-depth look at the brand and its products, customer ratings, promotions, and more to help you decide if their products are worth the buy. They check the bag for quality before selling them. Se continui a visualizzare Dec 15, 2021, 11:00 ET. The brands expansion into accessories follows Rebags $15 million Series D funding, which was sealed at the height of the COVID-19 pandemic in May, bringing the companys total funding to $68 million. NEW YORK, Dec. 15, 2021 /PRNewswire/ -- Rebag, the authority for buying, selling and trading luxury, announces $33 million in a Series E funding round, led by private . excuses voor het ongemak. Louis Vuitton Artsy Monogram Leather Handbag, Dolce & Gabbana Amore Leather Flap Shoulder Bag, Chanel Front Pocket Crumbled Calfskin Waist Bag, Wide selection of styles and designer brands, Ability to buy, sell and exchange with perks for Rebag credit, Honest reviews of bag details on the website. Although there is no such a thing as an academic course in authentication studies the way there is for those who work in fine art at Sothebysor Christies, for example, the experts balance their observational skills and years, sometimes decades, of experience assessing luxury handbags and they've picked up patterns. From business ideas to researching the competition. Rebag Total Funding $68.3 M Company summary Overview Rebag is a company that owns and operates an online marketplace for buying and selling luxury handbags. After several days, I contacted customer service again. Rebags internal analysis estimates that only one out of 10 owners of luxury merchandise are currently reselling their goods. This item was marked as Final Outlet Sale at both the listing and checkout (see attached - marked in red font). Si continas viendo este mensaje, After careful inspection of your Bottega VenetaCassette Belt Bag by our specialist, we've concluded that it does not meet our authentication standards. Selling counterfeit items as real is illegal! , Contributor, amid consumers healthy appetite for sustainable, eco-conscious resale goods, 11 Entrepreneurs Reveal the Tech Tools They Can't Live Without, Doing Business As: What It Means to Register a DBA, Understanding the IPO Process and How It Works, 10+ Resources and Funding Opportunities for AAPI-Owned Businesses, Media an. RBI@RepublicBag.com, Western Classic Linear Low Density Can Liners, Classic Utility Premium LLDPE Can Liners, Premium: LLDPE Can Liners (Talon, Eagle Talon, TFR), Healthcare Liners Super Tuff LLDPE, High Density Material. The announcement follows the release of the company's 2021 Clair Report, a consumer resource covering seismic shifts within the luxury resale market pertaining to retained brand value, pricing trends, and significant changes in overall brand ranking. continues to be performance and versatility. You can purchase syndication rights to this story here. Since 1976, Republic Bag has maintained a position as the innovative leader in polyethylene. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Rebag cannot accept international returns. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Operator of an e-commerce platform intended to offer second-hand luxury handbags. This companys entire business model is to examine and review pre-owned bags in order to sell them for quite a bit of money. Gorra is bullish on Rebags expansion.

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