We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. You should not permit anyone else to use your Loyalty Scheme account and you must contact us immediately if you suspect or become aware that anyone else knows your log-in details or has accessed or misused your Loyalty Scheme account. Gift cards cannot be used for Marketplace Product(s). Gift Cards are valid for 24 months from the date of purchase. Any remaining value will be stored on the credit note. The personal data that we process may be transferred to, and stored outside the UK or European Economic Area ("EEA"). You'll need to contact them within 6 months of receiving our final response email. When you enter into the agreement for your Frasers Plus Credit Account, you will be provided by us with a Loyalty Scheme account and these terms and conditions (as amended from time to time) together with our Privacy Policy govern your use of and participation in the Loyalty Scheme. Click on "Add sender to Contacts list" in the options list. Items must be in original packaging and all tags attached, Personalised items will not be accepted unless the text is incorrect, or the item is faulty, Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons, Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned, Personalised items will not be accepted unless text is incorrect, or the item is faulty, What payment method you are trying to use, What the products are youre trying to purchase, What internet browser you are using or if you are using our app. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. If you are shipping an item over $75, we recommend that you consider using a track-able shipping service or purchasing shipping insurance. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Details of these rights are set out below. To redeem your Frasers Plus Rewards on a Participating Website, you will need to: select the "gift card" payment method at the checkout; and. Click hereto book your Beauty Consultation. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. Our company number is 13191369. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Group for their marketing purposes. Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). Exclusions apply, please see our Returns Policy below for more details. Our international couriers deliver Monday to Friday. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). If we end the Loyalty Scheme under this section, any pending points, active points, Frasers Plus Rewards or other benefit under the Scheme shall cease at the end of the three-month notice period, and you shall not be entitled to any compensation. Can I use my gift card online and in store? No fur should ever be sourced from endangered or threatened species. Once you log off, session cookies are deleted. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. If you are not satisfied with the outcome of your complaint or you havent received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombusdman Service who offer a free and independent review service. International transfers of your personal data. Gift Cards cannot be used to buy further Gift Cards. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. We have print at home, paperless and collection options available. Our delivery partners will attempt to deliver your order three times. Promotions and discount codes do not apply to Dropship Products. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. We cannot guarantee loss or damage to the item during return transit. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. Standard Delivery takes three (3) to seven (7) days. At the point that you convert points to Frasers Plus Rewards, the value of Frasers Plus Rewards available to you will only be available in British Pounds Sterling. Unfortunately, an order that has been returned to us by the courier cant be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded. All customers and staff members will be required to wear face coverings unless medically exempt. Please note that Tymit may also collect your personal data in its own right in order to assess your application and manage your Frasers Plus Account, and has its own privacy policy for the Frasers Plus credit account, which you can access here. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. We view the security of our customer's data as paramount. Social sharing, social login and other social media services we offer are run by other companies. Occasionally, an order gets damaged in transit and can't be delivered. For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. We will take reasonable steps to keep your Loyalty Scheme account secure and you must comply with any security requirements that we tell you, but we will not be responsible for any loss of points or Frasers Plus Rewards or misuse of your Loyalty Scheme account if this is caused by you not doing so. We reserve the right to suspend your participation in the Loyalty Scheme and you shall not be entitled to any compensation of any kind whatsoever as a result of such suspension. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Depending on what delivery option you selected your order might still be out for delivery. By adding our email address to your safe sender list, youll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future. We ask you not to share a password with anyone. Please also note the following additional terms, which are specific to GAME Dropship Products only: Certain GAME products are age restricted. Your card provider will have more information. use of running shoes for court sports or hiking footwear as work boots, etc.). Each time you convert active points to Frasers Plus Rewards, the value of the relevant Frasers Plus Rewards will be added to your Frasers Plus Rewards balance. One account is permitted on the Loyalty Scheme per person. This policy explains what cookies are, how we use them and how you can switch them off. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, respond to any questions, complaints or claims made by you or on your behalf, prevent fraud and abuse, keep records required by law or enforce our terms and conditions, we may also retain some of your personal data for a limited period of time, even after you have closed your account. You placing an order is an offer to Adidas to purchase the listed Marketplace Product(s), which is subject to acceptance by Adidas. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. You can also use the Returns Form, but you do not have to . Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. ); and/or. If were unable to resolve your complaint within 8 weeks, well explain the reason why and tell you when we expect to be able to resolve it. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). If you have a query about returning goods, please contact Customer Services. Adidas shall bring any dispute which may arise under these terms and conditions to the competent court of the your country of habitual residence (EU Member States only) or otherwise the competent court of Amsterdam, the Netherlands. Here are the steps to apply your promotional code or discount code to your order. Sorry to hear you're having problems with your order. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. To register with your active, valid email address, please click here. Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; or. For items purchased online please contact, Adidas (UK) Limited, Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5SA, United Kingdom, RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY, Portmeirion, PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR, SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom. The email address has now been entered into your Yahoo! You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Save on designer fashion and beauty products with our 17 live Flannels discount codes. The tracking information can also be found in your order history. We reserve the right to amend the terms and conditions of the Loyalty Scheme at any time. Feel free to hop on over and check it out. Standard delivery is the only delivery method available for Marketplace Product(s). Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. We may disclose and exchange information with law enforcement agencies, government authorities and regulatory bodies to comply with our legal and regulatory obligations. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. Get Discount. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 5. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores. You can't buy gift cards using gift cards as a payment option. If youve checked for the card and have also already spoken with your neighbours, but still havent recovered your parcel, please contact us and we'll be happy to help. Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. Select "Add sender to safe senders list", 5. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. If you look at your email and notice that there is a 0 in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. I just hope I had known this sooner. To learn more about legal classification of games, please visit www.videostandards.org.uk. Using this payment option enables you to pay in 3 monthly interest free payments. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. If you require the items, we would ask you to place a new order. If you don't have an account you can set one up here. Sometimes you may run into trouble and not receive account emails that we are sending to you. Returns & exchanges. Free USA shipping on all orders $150+ Get the details. The fourteen (14) day period shall start from the date you, or a third party named by you (who is not the courier), takes possession of the Marketplace Product(s), or, upon the delivery date of the final Marketplace Product(s) (where your order contained multiple products to be delivered separately) (Withdrawal Period). You cannot have different information for the Frasers Plus Credit Account and the Loyalty Scheme. In the south, a disgruntled Taliban commander and former Guantanamo Bay detainee, Mullah Abdul Raoof Khadim, swore allegiance to ISIS, while in the east, six Pakistani Taliban commanders led by Hafiz Sayed Khan raised ISIS's black flag. We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law. In some circumstances you can ask us to erase your personal data e.g. You register your card on your card provider's site by selecting the option to set up payment authentication. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). For our customers security we dont allow change of email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. Below is a non-exhaustive list of some of the key third parties with whom we may share your personal information in accordance with our privacy policy. If your application is successful, your information will be retained in accordance with our staff privacy policy. You can contact your local Flannels store to check their stock. Our experienced team of stylists will be on hand to create your perfect look or to curate your new-season wardrobe. If you require more information around the payment authentication process, please contact your card issuer directly. Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and. The actual delivery charge will be calculated during the checkout process. No, Did you find it helpful? You understand that if you do not keep your contact information up to date, in particular your email address, you may miss out on being informed about the Loyalty Scheme and not be able to access or receive the benefits of the Loyalty Scheme. If you still cant find it, please contact us and we will be happy to help. Dixxon Flannel Co. . Contact details are below. We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. 2. What if I am unhappy with your final response? Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. In no circumstances shall our liability to you exceed 250. They will try up to 3 times. You might want to contact your bank to make sure there are no problems with your card. Did you find it helpful? In such cases we will take reasonable steps available to us to secure your Loyalty Scheme account. You will only see the options available to you in the checkout process. We cannot accept returns after this period. The PEGI (Pan European Game Information) system was introduced several years ago as a way of indicating the age ranges that a game is suitable for. Take 20% off full price styles using this Flannels discount code during the Friends & Family Event. To redeem your Frasers Plus Rewards in a Participating Store, you will need to: present the Frasers Plus Rewards QR code found in your Frasers Plus app; and. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. No worries, exchange for the perfect fit within 30 days of delivery. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment. Thank you for your patience while we put this right. To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.

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