The principle of free places for group travel does not apply on Eurostar train services. You must observeand follow any other processes and procedures to protect the health and wellbeing of our customers and colleagues that are notified to you from time to time. 0000219328 00000 n 0000182747 00000 n 0000140080 00000 n Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. TM. 5. A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. Can I cancel and get a refund online? Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. 0000008129 00000 n 0000022228 00000 n 12. Your policy does not cover all possible events and expenses. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. insurance as shown on your insurance confirmation. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion. You accept the risk of any failures to your hardware and/or software as a result of using the service. 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. . 0000161263 00000 n The last thing you want to worry about on your trip is any unexpected costs. 0000175997 00000 n You accept that we may modify these restrictions from time to time. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 0000039168 00000 n 0000155562 00000 n 18. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000132937 00000 n Then book directly with Eurostar with no extra fees. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. 0000120132 00000 n 0000144928 00000 n 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. 0000285920 00000 n 5. . 0000098135 00000 n Please note fencing swords can be carried as permitted luggage provided they are in a protective case. 0000224495 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. You are not entitled to any reduction in the fare once you have purchased your ticket. If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. 0000195781 00000 n Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 16. 0000108035 00000 n 0000246806 00000 n 0000222076 00000 n All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 1.1 By using the service you agree to be bound by these terms and conditions in full. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. 64. The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). 8. An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. Please refer to those other railway operating companies for details of their conditions of carriage: links to help you with access to some of these are provided on our website:www.eurostar.com. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. You can submit a claim up to 60 days after the date of travel. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000197009 00000 n Instead of Eurostar's online form, you'll need to call or email them to request a refund. This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. The expiry date of your e-voucher is the deadline for redeeming it. You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 0000213843 00000 n 0000214021 00000 n 0000133694 00000 n Any failure to cooperate, any non-authorised movement to and from the Dedicated Coach and/or any refusal from any intra-Schengen passenger to get off the train at Lille or Calais may result in the intervention of security and border authorities, without prejudice to the exercise of our right to exclude you from carriage under clauses 40.1 and 40.3 below. 0000411940 00000 n 0000225177 00000 n Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. Can I change the name on my booking? 0000189121 00000 n Find separate cover which specifically covers repatriation back to the UK. C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? It's never good buying cancelation policy from the party who actually supplies your tickets. 0000162503 00000 n Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. 0000194103 00000 n For any other information, please visit our Help Centre. 0000119413 00000 n 0000130341 00000 n 0000213481 00000 n For customers outside the UK, call 44 (0)1233 617 575. Imitation or toy guns that have the appearance of a genuine weapon. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. Get a Cash refund. 0000258310 00000 n Managing your booking, selecting seats and options for getting your tickets. 0000225345 00000 n 0000264750 00000 n 0000192621 00000 n EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. 0000181663 00000 n If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . We do not guarantee the train times to you and they do not form part of your contract of carriage with us. Please keep your ticket ready to show or hand over. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 0000135201 00000 n We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000209856 00000 n 0000119596 00000 n 0000271937 00000 n 0000170780 00000 n 0000213659 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. Conflicting labels should be removed or obliterated. Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. Conditions on which tickets are issued. Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. Get back to the people and places you love with trusted travel insurance from Allianz Assistance. 1. 0000144524 00000 n 0000269997 00000 n All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. AWP Assistance UK Limited FCA registration number is 311909. AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. (lines open 09.00 -17.00 Monday to Friday). Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. But what you're doing is buying a 5 course meal when you only need the desert. However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. 0000181308 00000 n Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 0000211705 00000 n By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000205123 00000 n 4. (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. Insurers in general don't like to pay out. 120 minutes or more. Bulk quantities of inflammable substances e.g. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. The amount of compensation will depend on the length of delay: Length of delay. US Credit Cards booking train tickets in Europe, Euro Railways and other train travel agent web sites, Canada's Cross Country Train - "The Canadian", I'm starting to panic Rome to Siracusa train missing, How long does it take to get from ORD to Union station.

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