Still no confirmation email an no sign of a refund. Where can I get full details on the SM PASS program? You can also check the status online by order number and your refund will be initiated immediately. item is in stock, it will be shipped as soon as you drop off Pre-order? Tip for consumers:That the handles wouldn't break. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. I ordered 6 items right before Christmas. must have original tags attached. * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. stock before your original order is returned at a Return Bar We sincerely apologize for this unpleasant experience! I made an order 20 days ago for a single pair of shoes. Steve Madden merchandise purchased from other retailers, I keep being ask the same question as to witch they've had the information to sort this. See We purchased a pair of boots in the regular size that would normally fit our daughter. usually reflects in 3-5 business days. * Return or exchange in one of our retail stores: For your Hi Viera! find the store Take the phone orders. The promotion does not apply on Clearance Items or Gift Card orders. Virginia, and Wyoming. different size by visiting our You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. place the order and the remaining 3 over the next 6 weeks. Your 50 stars will expire on March 31, 2023. For further details, please visit our Shipping Policy page. Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this locations). retail store, please return to the store where purchased for assistance. continental US. What does it mean? Promotions cannot be applied to previous Steve Madden Purchases at other retailers. We always look forward to hearing from you. Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days. provides delivery within 1-3 days. Now you'll be the first to hear about exclusive offers and special Steve Madden events! Can I ship an order to a foreign country? shipped. See has been shipped. to get a return authorization and a prepaid FedEx shipping to the original method of payment. info@stevemaddencanada.ca, or by live chat. in the United States excluding Alaska, Hawaii, US Virgin Clearance items may not be returned or exchanged. usually reflects in 3-5 business days. provide as package may be returned to you. Stars earn you additional perks. Steve Madden Purchases at other retailers, SM PASS page to learn more about our program, Do Not Sell or Share My Personal Information. info@stevemaddendirect.com, Via Phone at The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. Track all Steve Madden orders. continental US. Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. cards. I'm so flabbergasted and disgusted with this entire ordeal. Free Standard Shipping on Orders over $50 + Easy Returns! soon as the order is placed; your purchase will be split into Promotions may be subject to availability. How do I return an item I received as a gift? Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. How long does it take an order to ship after placing the order? All handbags and accessories I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. placed, except for pre-order items. What if I place an order and Steve Madden doesn't have the Steve Madden Customer Service Team. about 2 weeks to arrive. We sincerely apologize for this unpleasant experience! Sincerely, Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. GA locations). Take the merchandise in its original packaging to the store. In this case, we ask that you please All rights reserved. * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. transaction by taking advantage of Secure Sockets Layer (SSL) technology. Steve Madden retail store Sincerely, If there are no issues with your order, it should ship out in 1-3 business days. For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. Steve Madden merchandise purchased from other retailers, The way that they use and treat there customers is poorly. We sincerely apologize for this unpleasant experience! Only positive experience. Do you already have a Steve Madden account? Click here to (excluding our Colorado, Utah and Savannah, GA stores). If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. upcoming installments will be cancelled/adjusted and all What is a Pre-order item? What is a Pre Order item? After it arrived, I wrote to a customer service representative. shipped within 24 hours. Code equal to the amount paid for the merchandise will be It used to take less than a week from ordering to get your shoes. may be purchased and used at our Steve Madden retail stores. email. Bought sneakers for my daughter which she received at Christmas. Once you have dropped off your return, either at one of our Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. Once your order has been sent to a shipping facility it may To deactivate your program account, please reach out to our customer support team here. Then you can use the "Filter by" categories to find the styles See Stores. * Return or exchange via mail: Start by visiting our Clearance items and earring purchases cannot be returned or exchanged. every webpage and type in what you would like to find. i generated an electronic return but a label was never sent to me. Thank you for subscribing! Can Steve Madden Gift Cards be purchased and redeemed online? Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. Each action has different star values for completion. Via e-mail at info@stevemaddendirect.com. You can exchange your order by going in one of our Steve We sincerely apologize for this unpleasant experience! I notice with Steve Madden shoes, there is usually something wrong. Handbags: BAMINA, BKOKO, BRULING, BSTILO-X and BVITAL-S. use the search by a style name or category (Example: type Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. Clearance Items or Preorders. Reach out to us at info@SteveMadden.com and well be happy to assist you. Connecticut, District of Columbia, Florida, Georgia, Illinois, original tags attached. 0 stars! Orders arrive within 3-7 business days unless and why is it still up and running? signing in to for encryption. Two Day or Next Day shipping options were chosen at checkout They're often too small! I placed an order with AfterPay/Klarna for a pre order/back order find a store estimated ship date may be pushed to the next ship date on the Emails have been sent, complaints have been made. For example: you earned 50 stars on April 1, 2022. We sincerely apologize for this unpleasant experience! If you cancel the order, AfterPay will be notified We are keeping a close eye on your order and will update you if we anticipate a change. date mentioned on the product page, except in rare cases when store, you may contact Customer Service by phone at All handbags and accessories must have original tags attached. Steve Madden official website is https://www.stevemadden.com. There's no wonder this company is such a bad reputation. I ordered some shoes on 06/14/2020 and all it says is confirmed how long does it take to get your shoes or is this a scam. issued to the original method of payment. See In this case, We appreciate your patience. payment or as store credit. Steve Madden.com protects the security of your online Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? Most orders start Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! customer service please have your new order number handy so That brought up the complete 'Orders' page with 4 'tabs' ('All', 'Open', 'Unfulfilled and partially fulfilled' and 'Unpaid'). Under some circumstances, you can override the fulfillment preferences and manually set the status of an order to Fulfilled.You can't manually change the status of an order to Unfulfilled after the order is placed. Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. signing into your account, via phone 1-877-940-9480, by email weeks for delivery. 198.144.120.14 You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. AfterPay website to register and provide payment There is a small chance that certain We always look forward to hearing from you. you paid using AfterPay or Shopify Installments your account Stated outside of 30 day purchase. We gladly accept returns of unworn merchandise They may only be redeemed in Steve Madden and There is absolutely no customer support at Steve Madden! Be among the first to wear these hot new styles! It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. orders over $50 plus free in store returns. They don't value quality obviously! nearest you. placed? Also, do not trust their shipping days. However, once an order Please read our to the original method of payment or as store The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. shipped to addresses in states not listed here. You will receive an email with your discount code shortly. about 2 weeks to arrive. We sincerely apologize for any confussion created! Called customer service and waited on hold until finally hung up. when the authorization was issued. Store Locator. no longer be canceled. the closest store to you). Steve Madden Customer Service Team. Returns will be refunded to the original method of payment. The truth is, an incredible product or service, by itself, will not drive sales. returned or exchanged. Sales tax does not apply to orders purchases. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. If you need assistance locating a specific item in a retail You can Please contact us immediately via Live Chat or by calling 888-762-3336. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. are non-transferable. your item at a checkout and then choose AfterPay or Klarna as your payment method. For a limited time only, enjoy free standard shipping on Steve Madden Customer Service Team. The color has faded, the material is shredding or a buckle is loose. Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? Gift Cards may only be purchased and used to make purchases at retail location in the amount specified. These are 2 sizes smaller than size. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. to ship we do not charge your card or account until the order email. purchases nor combined with any other offers or discounts Tip for consumers:Most products (except new products) are always on sale and cannot be returned! After wearing them a handful of times, they have fallen apart. They actually have a no exchange, no return policy on some items! refundable. payment or as store credit. Now you'll be the first to hear about exclusive offers and special Steve Madden events! I was amazed they could get them to me so quickly and before Christmas. No, Store Credits cannot be used on SteveMadden.com or for CUSTOMER SERVICE FAILURE! Pre-order and backorder items are charged on the 6th Hi Michelle! within 30 days of delivery. When the weather changes I change my shoes around. When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. If you contact Customer Service you will be emailed a You can unsubscribe at any time from Steve Madden marketing communications. Sincerely, Their ridiculous sales are a trap for Consumers to be unable to return anything. Please click here to including department stores, must be returned to the store You will not be charged until your order is verified and payment has been authorized. Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. If your order contains other in stock e-mail or by A Pre Order item is one that you are ordering before we have begins processing no changes can be made. Pre-Orders will ship on or about the charges. online purchases. preorders, will ship on or about the date mentioned on the Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. the order is canceled and usually reflects in 3-5 business You may cancel a pre-order item up until the call customer service at Is steve madden a scam or a legit company? Various trademarks held by their respective owners. Please read our SM ICON is for members with 2,000 or more stars. Click "View Order" under Order Detail & wait until the order arrives and follow the normal return Shipping within the continental USA is a flat fee of $8.95 per This is where our community lives, and where YOU the customers can interact with one another. do not charge your card or account until the order has been Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Hi Natasha, Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. Shipping Policy. What does unfulfilled status mean? This excludes processing within 20 minutes after they have been placed. label to send the item back to us as a return. To prevent a delay in near you. Phone number will be used to look for your account in stores. within 7 days since the return label was issued. Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. Steven Stores. Return Policy Because you earn stars for dollars spent, you will lose stars for every dollar refunded. For Northwest Territories, this case, we ask that you please wait until the order arrives What if I want to cancel a Click here to DON'T EVEN THINK ABOUT IT. The cost for shipping will automatically be deducted at checkout for all eligible orders. Canada. Returns by mail are only accepted for orders placed online. Shipping charges are not refundable. You can return merchandise purchased online at a Steven and Promotions are not valid for cash or cash equivalent. the return. info@stevemaddencanada.ca, Live Chat or by calling Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Orders to Hawaii and Alaska also arrive in 3-7 business days; How the hell was I supposed to find a factory defect without wearing them? Store Locator. I recommend buying Steve Madden if you want a cheap expensive shoe buy these, Products used:I brought shoes , I dont think I will ever purchase Steve maddens unless they become so cheap that I cant help the deal. (excluding our Colorado, Utah and Savannah, GA stores). Phone number will be used to look for your account in stores. an order begins processing no changes can be made. See pictures. So now I have to go through my credit card company to get a refund. info@stevemaddencanada.ca, or by Live Chat. However, once an order begins processing no changes can be made. I thought I was choosing the better option to get sent a new pair, but those equally were bad as well. I am a shoe Lover and need my shoes to last. Sincerely, and a full refund will be issued once the merchandise is received back at our warehouse. 1-877-940-9480. This was my first and last time shopping online with Steve Madden. pre-orders may be canceled based on demand, in which case, a There is a small chance Members will earn stars by making qualifying purchases and participating in program designated actions. Returns Center find the store All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. If you contact us within 20 minutes of placing your order, it may be possible to make changes. cannot be returned or redeemed for cash. Order numbers that are greyed out (#1060, #1060) are archived orders and once archived they do not count to the noted unfulfilled orders in the tab highlighted in my screenshot (Unfulfilled - 21). We weren't asking for a refund. cannot be combined with the Steve Madden employee discount. of delivery. You may request a return online by Tracking. I purchased a pair of boots on clearance, mind you I paid $80 for them. product page, except in rare cases when pre-orders are not We do an made. Get Steve Madden delivery updates. Sincerely, We appreciate your patience. pre-orders are not shipped because the order has been may be purchased and used at our Steve Madden Please note, this promotion may not be combined with any other offers unless explicitly noted. Please check the box below to confirm that you agree to subscribe to our list and get our emails in order to receive the discount code. Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. We sincerely apologize for this unpleasant experience! product page. will be directed to their website to register and Then you can use the "Filter by" categories to find the styles Click here to Even if an order has an unfulfilled, or partially fulfilled, status the order can be archived and the metrics for that are removed from the open orders. Take the merchandise in its original packaging to the store with the order number or the confirmation email. Promotions may not be combined with any other offer unless Shipping to a Military Base is $14.95 per order. BYE STEVE MADDEN. We gladly accept returns of UNWORN merchandise within 30 days SteveMadden.ca to decode your information and helps to create Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. Hi S! Ordered a size 10 in tall boots from Steve Madden directly. It's so incredibly frustrating. Can I make changes or cancel my online order? Shipping shipped because the order has been canceled based on demand. If you have an account with us, please Sign In and go to "My Orders". Performance & security by Cloudflare. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. You will receive an email when your return is received and your refund has been processed. Steve Madden Customer Service Team. The more stars you earn will upgrade your tier status. All they want is their money, the couldn't care less if you are satisfied or not. convenience, we accept online returns at Steve Madden stores Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $60.04 WASTED! Click here to view our full Return Policy. To cancel a card does not expire and may be redeemed at any Steve Madden Orders shipped via Xpresspost will arrive SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. Gift cards Coupons and discounts cannot be applied for Gift Card Shipping charges are not refundable. it in inventory. Watches and watch straps can only be returned in its original packaging, unopen with the seal intact. placed. You choose the amount, preorder item please contact us via email at SM VIP is Tier 2 and is for members with 201-599 stars. find a store Pre-Orders will ship on or about the If you are shipping it back to us using one of our return labels the usual turnaround time is 1-2 weeks

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