Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Place the shipping label on the box or bag and drop it off with FedEx or USPS. I would like my money back. Fill up your kit. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. Once an order has been processed, the shipping address cannot be changed. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Promotions, new products and sales. If your order is arriving in multiple shipments, you may have different return windows. I have also attached photo of the tracking # of package being returned to Thredup. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. My Hunter boots were not even listed, they were stolen the minute they arrived. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. In these cases, we recommend establishing amail forwarding address. Multiple items may be sent in one package, as long as the return slips are included. Each item has a 14-day return window. If you choose Return Assurance, those fees will be automatically deducted from any earnings. If the estimated delivery time frame for your package has passed, please contact madewellforever@thredup.com with your order number, and well be happy to track your package. Once shipped, you should receive it in 3-8 business days. Desired outcome: In April 2022 I made two orders with ThredUP using my new debit card number. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Thredup Selling Reviews. email from Thred up of return processed: They made sure no one would be able to tell. Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. refund return amount to my the credit I used for my purchase. Find a store near you. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Our inventory is constantly changing because we receive items from our customers closets. Does thredUP offer international shipping. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. [protected]@verizon.net. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Returns must be sent back within 14 days of delivery. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. We looked up thredUP and found that the website is receiving a high amount of traffic. Return # 5043206 Now can't get a response at all. FedEx Tracking ID [protected]. Yes. OAK + FORT will send an email explaining how to access your shopping credit. Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . We only accept online returns for OAK Renew items at this time. Youll receive an email confirmation once your kit is activated. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. To qualify for a refund, all items must be in the same condition in which you received them The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Please note that all Madewell Forever customer service questions will be handled via this email. We do not have access to detailed information, but the reasons provided were: By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. When you visit them online, you will be wowed with choices from over 35,000 brands that are available! Each item has a 14-day return window. Blue Jeans Go Green is a trademark of Cotton Incorporated. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. These reviews may indicate issues with the company's products, services, or customer support. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Yes. For any Madewell-related customer service questions, please visit madewell.com. "Hi Chanel, If you have additional questions, reach out to pacsun@thredup.com for support. See a list of ineligible brandshere. Step 3: Buy ThredUP Products from the Official Website. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We found clear and detailed contact information for thredUP. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. polarnopyretusa.com. Please note that changes made to your shipping address will not apply to orders already placed. It takes approximately 1-2 business days to process your order. With up to 90% off the estimated retail price, you can always expect to save shopping at Thredup versus other retailers. Once an order has been placed, we cannot change the chosen payment method. Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Please email verabradley@thredUP.com with your Order Number, and we will take it from there! There is no time period in which you have to spend yourPO.P credit as it has no expiration date. With an OAK + FORT Clean Out Kit, youll also earn an extra 15% bonus on your payout! I'm sorry if I wasn't clear in my last email. I want my boots back or I want the replacement value reimbursed to me. All items are subject to a $1.99 restocking fee After it is received, it will take up to four weeks to process. Our Customer Service team would be happy to assist you. Return Completed - Status Bar Forbes editorial staff is not involved. Be sure to activate it. We hope to expand to other states and countries in the future! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Once an order has been processed, the shipping address cannot be changed. You will receive a notification from thredUP when your items are processed. If you have additional questions, reach out to nationltd@thredup.com for support. See a list of ineligible brands here. View a complete list of eligible items here. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. Then it . Monise S. Desired outcome: thredUP delivers to Canada and the USA only. May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. View Transaction History Be sure to activate it here. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. How do I return my Clean Out Kit once it is ready? Hi Indulekha You can return your items within 14 days of the delivery. Once your kit is received, it will take up to 4 weeks to process your kit. in someones cart) does not count toward its 30 day listing timeframe. I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. Ive tried every way to reach them but there is NO customer service number or email address to contact them. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. Please note that all PO.P Second Hand customer service questions will be handled via this email. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Have limited signs of wear, including pilling, fading and shrinkage. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). You can earn 4%- 56% of the estimated resale value of the listed items per kit. Purchases on Madewell Forever do not count towards your loyalty points. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. That's a rather high free-shipping threshold, compared to other clothing retailers. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Press the space key then arrow keys to make a selection. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. Multiple items may be sent in one package, as long as the return slips are included. To check on your order status, simply visit the My Orders section in the Account. Expensive ones. Note the $20 savings does not apply to Madewell Forever items.*. Thank you! Items were unclean or stained This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! Once shipped, you should receive it in 3-8 business days. NEVER AGAIN :(. This will surely increase the credibility of your complaint. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. We only accept online returns forPre-Loved Pac items at this time. If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Unfortunately, expedited shipping is not available at this time. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Your refund will be issued to your original form of payment. These boots were worn only twice and were in pristine condition. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Unfortunately, expedited shipping is not available at this time. Desired outcome: We hope to expand to other states and countries in the future! Our Customer Service team would be happy to assist you. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. thredUP Customer Support Rated Extremely Low. They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform The Donation Clean-Out Kit is what it sounds like. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. New users will often receive a discount of up to 50% on their first order, as well as aThredup free shipping promo code that will allow them to save the typical flat rate of $5.99. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Please email us at athleta@thredup.com with your bag number or kit tracking number and well activate the kit for you. Multiple items may be sent in one package, as long as the return slips are included. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. How can I get a Clean Out Kit or a digital label? Please visit ourReturns pageto process your return. with your order number, and well be happy to track your package. It takes approximately 1-2 business days to process your order. Have no alterations, including cut off labels or missing size information. And one pair of pants had a cut at the bottom of the leg. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. I want a a refund or my shoes! Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. thredUP reviews first appeared on Complaints Board on Aug 29, 2012. But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. They were worn twice so replacement value would be exactly what I paid for them. Items matched an overstocked category. When I finally got one well after 10 days, then another, they were rather generic, none explained why my new orders were cancelled. What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Promotions, new products and sales. [protected]; [protected]@aol.com If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! Terms are subject to change. Yes. You cannot return or get a refund for any final sale items. See a list of ineligible brands here. in someones cart) does not count toward its 30-day listing timeframe. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! There is no time period in which you have to spend yourPacSun credit as it has no expiration date. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Once an order has been placed, we cannot change the chosen payment method. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. It's seriously easy to clean out your closet with thredUP. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Have no alterations, including cut off labels or missing size information. There's no charge for physical Clean Out Kits or digital labels and both are free to return. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Multiple items may be sent in one package, as long as the return slips are included. Have additional questions? Have a Clean Out Kit from a store or online purchase? If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. We only accept online returns forMadewell Forever items at this time. There's no charge for physical Clean Out Kits or digital labels and both are free to return. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. As a result, only 2% of 94 complaints are resolved. Each item has a 14-day return window. How long will it take to process my items? Submit a complaint and get your issue resolved. In these cases, we recommend establishing amail forwarding address. Youll receive an email confirmation once your kit is activated. Search around your porch or property in case the package was placed in a secure and hidden location. Note that a shipping return fee of $5.99 will be deducted from your refund. Directly to your inbox. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! If the estimated delivery time frame for your package has passed, please contact nationltd@thredup.com with your order number, and well be happy to track your package. Directly to your inbox. Hi, 20 active Thredup promo codes and coupons. You can request a refund if your item is in the same condition in which you received it. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. If you decide an item isn't the right fit for you, visit our Returns page to process your request. Tue, May 31, 1:18 PM With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. I saw 2 items posted. Once your order has been shipped, you will receive an email with tracking information. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. Where is thredUP located? Discount not valid on Madewell Forever styles or third-party branded merchandise. I believe this is just a fraudulent scam. If you have additional questions, reach out to verabradley@thredup.com. I ordered 3 pair of shoes, two did not fit, one was defective. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You never know the bad policies of a site until something goes wrong. Unfortunately, expedited shipping is not available at this time. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). Have no damage, such as missing parts, rips, stains and odors. Have limited signs of wear, including pilling, fading and shrinkage. Interesting that most of the bags that are missing are the very ones that had new items in them or really expensive items. This can provide reassurance to potential customers seeking quality products or services. You can see where your item is being shipped from in the Shipping Location section of the item details page. All orders are subject to a $5.99 fee per shipment from each shipping location. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. Claim it and get a lot of features. Since I financed this purchase wit Afterpay, I contacted them for assistance. Im going to report them to BBB. Our Customer Service team would be happy to assist you. It also suggests that the company is organized and has taken steps to secure its online presence. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. Click here to get notifications about new complaints of thredUP. I would like a response to my inquiry! If your order is arriving in multiple shipments, you may have different return windows. Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. Thrift your next outfit and save over 20% with additional price drops! Returns must be sent back within 14 days of delivery. It was only 30 days past the year so I asked them to convert back and they said it's not possible. Once an order has been placed, we cannot change the chosen payment method. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. Please reach out to nationltd@thredup.com with your order number to request a cancellation. Buying (and wearing!) Retailers listed on this page are curated by Upfeat.

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