steamship authority cancellation policy

These PDF forms may be viewed with Adobe Acrobat Reader. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. . In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. Will I pay more if I am towing a trailer? Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. SteamshipAuthority.com/about/doing_business. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. No. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. What happens if I simply do not use my reservation? In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. 0. Application forms are available on our website. Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Both run high-speed passenger catamarans with a travel time of approximately one hour. Fees may apply. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. Get more local news . The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. 02601, (508) 771-4000 Reservations can be made up to one hour before the requested scheduled departure. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U Can I obtain a parking permit instead of paying the daily parking rates? No. Yes, except during our Reservation Only Periods. How do I sign up to receive waitlist notifications via text messages? Steamship Authority @SteamshipMA. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Steamship Authority route code is 72. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Yes. Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. Show . "It's insane. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. However, they will be transported only on a space-available basis. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. 2022 Summer and Fall Operating Schedule Report, 6. Can I transport or consume alcoholic beverages aboard the ferry? Please consult the Customer Handbook for eligibility requirements. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. What happens if I simply do not use my high-speed passenger-only reservation? Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. (Please refer to our Customer Handbook.) In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. Check out our 'Ways to Save' for residents page! If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. you are agreeing to the Twitter Developer Agreement and Developer Policy. Cancel. No. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. What if I arrive later than 30 minutes before sailing but before the ferry leaves? No additional passengers are included in the excursion fare. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Yes. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. This summer, the fast boats were cancelled a handful of times based on wind and mechanical issues. From there, navigate to the My Profile section. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. SSA Still Hobbled After Ransomware Attack. Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. Early morning high winds have cancelled several Steamship Authority ferry crossing this . While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. Do I need to have a written confirmation of my reservation? A wind advisory is in effect for Monday night. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Like. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. 888-44-FERRY info@88844ferry.com. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. You will be prompted to enter your email address and security code. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. The Steamship Authority Reservations & Information (508 . If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. when you travel with the Steamship Authority. Traffic and noise is a problem across the Cape and Islands, he said, "but . Change and cancelation fees are waived for Tuesday travel. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? Tweet with a location. Automobiles under 17 feet in length are charged the regular fare. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. Yes. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. When do Headstart reservations become available? If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. 2018 Summer Operating Schedules Report Appendices D - G, 3. A permit is good for one vehicle only. Liked. Passenger tickets are transferable among individuals who are eligible for the fare charged. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Where do I park if I am not traveling with my vehicle to either island? . A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. This will result in the forfeiture of your reservation. For more information, check out the Reservation Openings page. The company said safety is not an issue as the attack didn't affect radar or GPS capability. Customers making reservations online may print copies of their confirmations on their own printers. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Yes, to the extent that space is available. Yes. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). By Thursday morning more than 24 hours after the cyber attack SSA staff were . Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Hyannis, MA The fare does not include transportation for the vehicle's driver or any other passengers. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. 02568, 1 Seaview Ave 508-477-8600. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. You may be required to provide documentation of such an emergency before being allowed to use any parking that may be available. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. Sailing Schedule. Please read the instructions on how to apply for a senior citizen travel card. Yes. Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. The Steamship Authority. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 Customers may make reservations for vehicles at any time of the year to the extent we have made spaces available for such reservations. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. A bike shuttle bus is available every day throughout the summer season. 1. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Nantucket, MA We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. Room rates do not include 5.7% state and 6.0% local occupancy tax. Are there any restrictions on my vehicle reservation? Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. No matter what boat you take, it usally takes 35-45 minutes side to side. For more info, visit our Accessibility page. Please consult the Customer Handbook for eligibility requirements. Close. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Check steamshipauthority.com for further details. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Are rental cars available at the mainland terminals? No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. Does the Steamship Authority also carry motorcycles and other items? Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. When can I make a reservation for the high-speed passenger-only ferry? Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Click Here to view the Parking Permits page. (508) 457-5867 TTY, Union St & Water St In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. 1 Cowdry Road For more info, check out the Accessibility page. Nantucket, MA If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. If your last name has changed, you can make the change to your profile. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Our computerized reservation system has a wait list capability. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. A customer who provides us with certain identifying information will be issued a Profile Account number. . Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. 2018 Winter and Spring Schedules Appendices D - I, 2a. Woods Hole, MA No. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. When should I arrive at the terminal? Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal.

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steamship authority cancellation policy